Frequently Asked Questions

Products & Services

What services does Clearview Energy provide?

Rates

Will my Clearview Energy rate change?
What does Clearview Energy’s rate include?

Enrollment

How do I enroll with Clearview Energy?
What do I need to provide when I sign up with Clearview Energy?
What happens at the end of contract period with Clearview Energy?
When I call into customer service, what type of security assures me that no one can access my account? (Texas customers only)
Why do you need a credit check to sign up for service in Texas?

Payment & Billing

How do I set up online access to view my account? (Texas only)
How will I be billed for my gas and/or electric supply from Clearview Energy?
Who do I contact if I have billing questions or need to make payment arrangements?
Does Clearview Energy offer budget billing?
Can I pay my bill by credit or debit card?
How many days before the due date should I mail my payment?
Can I pay my bill online?
What if I can’t pay my Clearview Energy bill right now?
What do you consider when you assess a deposit for Texas customers?
Does Clearview Energy permanently keep my deposit (Texas customers only)?
Where and how can I pay the deposit (Texas customers only)?
What if I can’t pay the required deposit right now (Texas customers only)?
My electricity was turned off. How can I get it reconnected?

Moving/Transferring Service

How will my utility know I’ve switched to Clearview Energy?
Will my electricity be disconnected if I switch to Clearview Energy?
When will I get my first bill for my Clearview Energy service and who will it come from?
If I am switching providers, how long does it take to get Clearview Energy electricity service established?
How much does it cost to switch to Clearview Energy?
How do I transfer my Clearview Energy service if I’m moving to a new address?

Maintenance & Repair

Who do I call if I have a problem with my utility pole, power line, or need to have my electrical lines marked?
Who do I call if I have a problem with my natural gas line?
How reliable is Clearview Energy service?

Electricity Usage

What is electricity?
Where does electricity come from?
Where does an energy supplier, like Clearview Energy, come into the picture?
What is a Smart Meter?
Who do I call if I believe my meter was read incorrectly?

Frequently Used Terms

What is the "grid"?
What is an Independent Service Operator (ISO)?
What is the Regional Transmission Organization?
What is the role of the Transmission and Distribution Utility (TDU) or utility?
What is an ESI ID?

Deregulation

What is energy deregulation?

Products & Services

What services does Clearview Energy provide?

Clearview Energy is an electric and natural gas supplier for residential and business customers. Our service areas include Connecticut, Delaware, Illinois, Maryland, Massachusetts, New York, New Jersey, Ohio, Pennsylvania, Texas and Washington, D.C. We are continually expanding into new markets and may be in your area soon!

Rates

Will my Clearview Energy rate change?

If you are under a contract agreement with Clearview Energy, your energy supply rate will remain the same for the term of the contract. If you are under a variable rate plan, the rate can change at any time.

What does Clearview Energy’s rate include?

Our price per kWh includes transmission charges and state taxes (includes sale and use tax).

Enrollment

How do I enroll with Clearview Energy?

You can complete our simple online enrollment process or call 1-800-746-4702 to enroll over the phone.  Our customer service team is here to help from 8:30 a.m. to 5:30 p.m. ET.

What do I need to provide when I sign up with Clearview Energy?

You'll need the utility account number for the service address.  You’ll also need to be an authorized decision maker on the utility account.  If you are signing up in Texas, Clearview may perform a credit check in which case you’ll need your social security number.

What happens at the end of contract period with Clearview Energy?

Clearview Energy will alert you of the upcoming end date of your current contract, at which time we will advise you of your renewal options.

When I call into customer service, what type of security assures me that no one can access my account? (Texas customers only)

When you signed up, the verification process obtained one of the following from you:

  • Last four digits of your social security number
  • Mother’s maiden name
  • City or town of birth
  • Month and day of birth
  • Driver’s license or government issued ID

This is your own personal account access code to give to the customer service representative that assures you are the only one that can gain access.  If you don’t have an account access code, you will need to speak with one of our Customer Service representatives at 1-800-746-4702.

Why do you need a credit check to sign up for service in Texas?

Clearview Energy may check your credit at the time of enrollment to determine if you need to pay a deposit.

Payment & Billing

How do I set up online access to view my account? (Texas only)

First Time TX Customer: Click here to register your Clearview Energy portal and enjoy the benefits to pay online, view your bill, etc. You need the following information for signing up for the first time:

  • Your account number
  • Billing Zip Code
  • Email address
  • You will create your login ID
  • You will set up your own password.
  • Create your security Question and Answer.
  • Click register

Returning TX Customer: Click here. Enter your user name and password.

How will I be billed for my gas and/or electric supply from Clearview Energy?

You will receive one bill from the utility with the Clearview Energy charges on that bill. Since the utility still provides the service of delivering the electricity or gas, they will bill for their delivery and gas supply charges.

If you are a Texas customer, you will receive a bill directly from Clearview or a paperless bill if you are a prepaid customer or have signed up for paperless billing.

Who do I contact if I have billing questions or need to make payment arrangements?

Contact your utility provider to make a payment or payment arrangements.  Since the utility generates the bill, they are responsible for collecting payment.

For Texas customers, contact Clearview Energy customer service and a representative can assist you.

Does Clearview Energy offer budget billing?

Clearview offers budget billing for the supply portion of your bill in Connecticut and Pennsylvania; this is set up by calling your utility.  For budget billing in Texas, contact Clearview Energy directly.

Can I pay my bill by credit or debit card?

Clearview Energy provides several options for paying your bill, including ACH payment, Visa, MasterCard and Discover.  Texas customers can pay through their online account or by contacting customer service.  A check or money order can be mailed to the address below; please include your account number.

Clearview Energy
P.O.Box 130659
Dallas, TX 75313-0659

How many days before the due date should I mail my payment?

Texas customers, we suggest mailing your payment a minimum of five business days prior to the due date to make sure it’s processed in a timely manner.

Customers in all other states that directly pay the utility, please refer to the recommended mailing timeline provided by your utility.

Can I pay my bill online?

Texas customers can pay their bill online, visit www.clearviewenergy.com to access your online account and make a payment.  You can also sign up for automatic payments and paperless billing.  

Customers in all other states, visit your utility’s website to see if online payment is an option since you pay the utility directly.

What if I can’t pay my Clearview Energy bill right now?

Qualified customers may be eligible for one of Clearview Energy’s special payment arrangement plans.  Please contact customer service to discuss options available in your state.

What do you consider when you assess a deposit for Texas customers?

The deposit is based on the results of the credit check that Clearview Energy performs during the enrollment process.  Clearview reviews payment history information and several other elements are taken into consideration. Clearview may require a deposit if you do not meet our credit requirements. The deposit you pay is credited to your bill, with interest, after 12 consecutive on-time payments. If you leave Clearview, the deposit with interest, minus any outstanding balance, will be returned to you.

Does Clearview Energy permanently keep my deposit (Texas customers only)?

Your deposit will be credited to your account, with the Public Utility Commission (PUC) approved rate of interest, after 12 consecutive months of on-time payments. If you leave Clearview Energy, the deposit with interest, minus any outstanding balance, will be returned to you.

Where and how can I pay the deposit (Texas customers only)?

Clearview Energy offers several options to pay the deposit:

  • Online: Visit www.clearviewenergy.com and make a one-time payment for the connection fee and/or deposit, or schedule automatic payments with your credit or debit card.
  • In person: Visit any ACE Cash Express location to make a payment; additional fees may apply for processing the payment.
  • Call: Pay your connection fee and/or deposit by calling Customer Service at 1-800-746-4702.
  • Mail: Send a check or money order to the address below, be sure and include your account number.

Clearview Energy
P.O.Box 130659
Dallas, TX 75313-0659

It can take anywhere from one to three business days to post to your account. Once your deposit is received, we can update your account and process your enrollment. We can’t process your enrollment until the deposit payment posts to your account, so please make payment as soon as possible.

What if I can’t pay the required deposit right now (Texas customers only)?

We have other options for you to pay the deposit. If you cannot pay your deposit at the time of enrollment, we will hold your enrollment for 30 days or until the deposit is received, whichever comes first. The order to start your service will be sent for a turn on date after your deposit payment posts to your account.

My electricity was turned off. How can I get it reconnected?

If you have been disconnected due to non-payment of your electric bill, please contact customer service to pay your outstanding balance or to make other payment arrangements acceptable to Clearview Energy.  Service will be reconnected once you have paid your outstanding balance in full or an acceptable payment plan has been accepted by Clearview Energy and agreed upon by you. A premium charge may be applied by the utility to turn on your meter outside of normal business hours.

If your disconnection is not related to a non-payment issue, such as a power outage, please contact your utility.

Moving/Transferring Service

How will my utility know I’ve switched to Clearview Energy?

When you enroll with Clearview Energy, we notify the utility of your decision to change energy suppliers and your utility works with us to change the responsibility of energy supply seamlessly to Clearview. Your utility knows we are an approved electric or gas supplier that has satisfied all state requirements and certifications.

Will my electricity be disconnected if I switch to Clearview Energy?

Clearview Energy works directly with your utility company to ensure a seamless transition of service with no outage.

When will I get my first bill for my Clearview Energy service and who will it come from?

You will continue to receive bills from your utility company. The bill for your next billing cycle will show Clearview Energy as your energy supplier and your new rate. For Texas customers, the bill will come directly from Clearview Energy.

If I am switching providers, how long does it take to get Clearview Energy electricity service established?

If you want to switch from your current provider to Clearview Energy and if the power at your address is in your name or your spouse’s name, service can begin in approximately 7 business days (or sooner if your service address has a smart meter).

Before Clearview Energy service, you must pay your security deposit (if required) or send us documentation showing that your deposit can be waived.  If a security deposit is required, Clearview Energy must receive the deposit payment prior to the requested service date in order to turn on the electricity.  The seamless transition to Clearview Energy will then take effect at your next meter read.

How much does it cost to switch to Clearview Energy?

Clearview Energy does not charge an enrollment fee, but the utility may charge a one-time fee for initial service connections. This one-time fee, or utility’s non-recurring fee, will appear on your Clearview bill on behalf of the utility approximately 30 days later.

How do I transfer my Clearview Energy service if I’m moving to a new address?

Clearview can continue to provide service as long as you remain in one of our service areas.  To transfer your service contact customer service, be sure and have the new service address, dates for stopping service at your old location and beginning service at your new location.

Maintenance & Repair

Who do I call if I have a problem with my utility pole, power line, or need to have my electrical lines marked?

Contact your utility, they own the lines and are responsible for ensuring that your electric supply is delivered safely and securely to your home or business.

Who do I call if I have a problem with my natural gas line?

Contact your utility; they still own the pipelines that deliver natural gas to your home or business.

How reliable is Clearview Energy service?

Our energy supply is very reliable - there is no interruption of service when you become a Clearview Energy customer. Your utility is still responsible for the safe and secure delivery of your electric service. Your Independent Service Operators (ISO) is responsible for ensuring that the electrical needs of your entire region or organization are met and without disruption.

Electricity Usage

What is electricity?

Electricity is the flow of electrical charge. It is a basic part of nature and one of our most widely used forms of energy. Every day, we use electricity to do many jobs for us - from lighting and heating/cooling our homes, to powering our televisions and computers.

Where does electricity come from?

The energy sources we use to make electricity can also be renewable (such as wind, hydro, or solar) or non-renewable, but electricity itself is neither renewable nor non-renewable.

Where does an energy supplier, like Clearview Energy, come into the picture?

Clearview provides the electric supply portion of the electric service. This means we purchase energy on the market, at current market rates, and through contractual arrangements, and sell the energy to residential and small business customers. Our electricity travels through the utility grid (on the utility poles through your utility lines) and is delivered to you, our customer.

What is a Smart Meter?

A Smart Meter allows you to communicate in real time with your provider about your electricity usage. This device helps you save money by shifting some of your consumption to off-peak periods. This helps your utility offer a wider range of plans and services. Ask your utility or visit your utility's website if you have questions about smart meter options available to you.

Who do I call if I believe my meter was read incorrectly?

Your utility is responsible for your meter reads. If you believe the meter was misread, contact your utility to discuss your options for a meter reread.

Frequently Used Terms

What is the "grid"?

The "grid,” or transmission system, is the interconnected group of power lines and associated equipment for moving electric energy at high voltage between points of supply and points at which it is delivered to other electric systems or transformed to a lower voltage for delivery to customers.

What is an Independent Service Operator (ISO)?

An Independent Service Operator is a non-profit public benefit corporation charged with operating the majority of a markets high-voltage wholesale power grid. The ISO provides equal access to the grid for all qualified users and strategically plans for the transmission needs of this vital infrastructure.

What is the Regional Transmission Organization?

A Regional Transmission Organization (RTO) is an organization that is responsible for moving electricity of large interstate areas. The RTO coordinates, controls and monitors an electricity transmission grid, whose scale is larger than a state or may be a combination of states. They are essentially the same as an ISO, however their operations cover a larger geographic area.

What is the role of the Transmission and Distribution Utility (TDU) or utility?

While retail electric providers like Clearview Energy supply the power to the regional power grid, your TDU delivers the electricity that flows into your home. The TDU is responsible for power outages and repairs.

Your utility continues to be responsible for:

  • Delivery of electricity to all users in their service area
  • Reliability and safety of the electricity distribution system
  • Maintenance of the electricity poles and wires
  • Meter readings and maintenance
  • Providing customer services related to the electricity distribution system such as cable locations and 24-hour emergency service
  • Connecting and disconnecting the customer’s property to the electricity distribution system

What is an ESI ID?

ESI stands for “electrical service identifier.” An ESI ID number is the physical address where you receive your electricity in Texas. In order to actually track the electricity used by your house, electric companies use a special meter identification number to know exactly the amount of electricity you used. Your ESI ID is on your electric bill.

Deregulation

What is energy deregulation?

Deregulation gives consumers the ability to choose an energy supplier. It motivates retailers to differentiate their products from the utility and offer pricing plans and options that would have otherwise not been available. In deregulated electricity markets, these products support the generation and injection of renewable energy into your electricity grid. In a deregulated gas market, these green products support emission reduction projects that prevent polluting gases from entering the atmosphere and help contribute to a cleaner, greener environment.